BarTender 10.1 Support Ends
Overview
Usually, technical support for a version of BarTender is available for four years after the next version of BarTender is released. In the case of BarTender v10.1, this means that End of Support for this version would usually have been reached November 1st, 2019.
However, due to the significant changes between BarTender v10.1 and BarTender v2019, we’ve decided to extend the End of Support date for BarTender v10.1 customers if an active maintenance agreement is in place. The intent of the extension is to ensure that our customers experience a smooth transition as they update to BarTender 2019.
So, how do I know if my 10.1 license is covered by support?
The rule is simple:
After November 1st, 2019, if your BarTender 10.1 license does not have an active maintenance agreement, your software will no longer be supported.
After November 1st, 2019, if your BarTender 10.1 license is covered by an active maintenance agreement, you will be eligible for extended support until December 31st, 2020 or until the expiration of your maintenance agreement, whichever comes first.
When you reach out to us, we will be able to inform you of your Maintenance and Support agreement expiration date if you’re unsure about it.
What does End of Support mean to me?
It means that the product itself will continue to function, but Seagull Scientific will no longer provide any technical assistance on it.
What can I do?
We recommend making a plan to update to a supported version of BarTender as soon as possible. If you have an active maintenance and support agreement, upgrading to a newer version of the product is free. You can get more information on support and maintenance contracts by contacting us.
Do I need to get a new Product Key Code?
If you are moving to BarTender 2019 and have an active support and maintenance contract, you can simply download the latest release of BarTender and activate it with your existing Product Key Code.
If you are moving to BarTender 2016, you will need to contact Seagull Scientific to get a new Product Key Code, even if you have an active support and maintenance contract.
More information
The following resources have more information on changes to BarTender since version 10.1 was released:
White Papers
BarTender 2019 “What’s New”
BarTender 2016 “What’s New”